My order was marked delivered but it’s not here.

If you believe your shipment was stolen or lost in transit, please file a claim with USPS here .

What do I do if I receive the wrong item in my order?

In the unlikely event that we make a mistake and send the incorrect item in your order, we will offer full reimbursement, store credit refund, or a replacement of said item(s). Please use our contact form here and we will respond in 5-7 days.

Do you offer free shipping?

Yes, we always have an order total threshold that can be met to unlock free shipping. Currently, it is all orders over $99.

How long does delivery take?

Shipping times are located on every individual product page before ordering, and can vary between items. If purchasing pre-made and made-to-order items together, your order will ship once ALL items in order have finished production. Pre-made items will ship in 1 week or less if ordered individually, while made-to-order and pre-order items can take anywhere from 3-8 weeks. You will be updated every step of the way via email, and can also check order progress through your account.

How do I track my order?

You can track orders by logging into your account with the same email you used to place your order. Order updates will also be sent via email. Customers typically receive their first update 1.5 - 2 weeks after purchase, when purchasing made-to-order/pre-order items. Once order ships, tracking information will be sent to you via email.

What if my package gets lost or arrives damaged?

If you believe your shipment was stolen or lost in transit, please file a claim with USPS here .

What is your shipping policy?

Shipping times are located on every individual product page before ordering, and can vary between items. If purchasing pre-made and made-to-order items together, your order will ship once ALL items in order have finished production. Pre-made items will ship in 1 week or less if ordered individually, while made-to-order and pre-order items can take anywhere from 3-8 weeks. You will be updated every step of the way via email, and can also check order progress through your account. You can find our full shipping policy here .

Can I change my address?

Yes, you can change your address as long as it is before shipment. Log into your account using the same email you used to place your order. Once into your account, click on "Orders" and click the button that says "Change Shipping Address".

Do you offer refunds or exchanges?

Yes, we offer returns for in-store credit if contacted with 7 days of delivery. We also offer replacements or full refunds in the event of receiving a defective or incorrect product. In the event that a made-to-order or pre-order item takes longer than the specified delivery window (3-8 weeks), an in-store credit refund can be provided upon request, or automatically at our discretion. Find our full return policy here.

FAQ – Forevr Studios

FREE SHIPPING ORDERS $150+ (USA ONLY)

Your cart is empty

Best Sellers

Best Sellers

Your cart

Estimated total

FAQ

Country/region

Country/region

FAQ

Join our newsletter